Support
Common questions, and how to reach a human.
If you are looking for what each product does and what it costs, that is how Rampy works.
Looking for an answer rather than a person?
Fees and limits, how long each rail takes, what happens when a transfer goes to the wrong network, and what to do about a rejected verification — all answered in one place.
What Rampy is and what it does with your money.
The three things you place an order for.
The two that keep working without you placing anything.
What it costs and what the floors and ceilings are.
What is supported, and how that is decided.
The four things people write to us about most.
The problems people write in about most
- Why Is My Crypto Withdrawal Still Pending?
A payout that has not arrived yet: what each stage means and when to worry.
- How Long Does Crypto to Bank Actually Take?
How long each bank rail takes, weekends and cut-offs included.
- I Sent Crypto on the Wrong Network. Is It Gone?
Coins sent on a network the address was not for, and what can still be done.
- Source of Funds: Why a Crypto Provider Is Asking, and What to Send
Why our partner may ask where money came from, and what to send them.
Email us with your order ID and we will look into it. We reply within one business day.
Rampy Technologies, Inc., 2810 North Church Street, Wilmington, DE 19802, United States.
Looking for our policies? See the legal section.